Here is a complete, UAE-compliant Privacy Policy tailored specifically for Oxycom (oxycom.ae) that meets international data protection standards and local e-commerce regulations.

🛡️ Oxycom — Privacy Policy

Effective Date: August 3, 2026

Website: oxycom.ae

At Oxycom, we are committed to protecting your personal privacy and safeguarding the financial and personal information you share with us. This Privacy Policy details how we collect, use, store, and protect your information when you visit our website, communicate with us, or purchase our modern architectural and decorative lighting products.

1. Information We Collect

When you interact with Oxycom, we collect personal information necessary to process your orders, fulfill deliveries across the UAE, and improve your shopping experience:

• Personal Identifiers: Name, email address, phone number (WhatsApp), and billing/shipping addresses.

• Order & Transaction Details: Purchased products, payment status, transaction history, and order notes.

• Technical & Usage Data: IP address, browser type, device details, and browsing patterns collected via cookies and analytical tools.

• Customer Support Records: Inquiries, feedback, or support messages sent via WhatsApp or email.

🔒 Payment Card Security: We do not store or collect your full credit card numbers or banking passwords on our servers. All online payment processing is handled through secure, PCI-DSS compliant payment gateways.

2. How We Use Your Information

We use the information we collect for specific operational and customer service purposes:

• Order Processing & Fulfillment: To process transactions, deliver orders to your specified UAE address, and provide invoice/receipt records.

• Order Updates & Support: To send order confirmations, tracking numbers, and address delivery inquiries via WhatsApp, SMS, or email.

• Customer Service: To assist you with returns, warranty claims, product replacement parts, and pre-sale advice.

• Marketing Communications: To share exclusive offers, new lighting releases, or store news (only if you have opted in via our newsletter signup). You can unsubscribe at any time.

• Website Optimization: To monitor site speed, detect security threats, and improve overall user experience on oxycom.ae.

3. Information Sharing & Third Parties

Oxycom will never sell, rent, or trade your personal data to third parties for marketing purposes. We only share necessary data with trusted service providers who help us operate our business:

• Logistics & Courier Partners: Local shipping and delivery companies in the UAE to deliver your orders.

• Payment Gateways: Secure payment processors to handle credit/debit card transactions safely.

• IT & Analytics Providers: Hosting platforms, security monitors, and analytics tools (e.g., Google Analytics) that ensure smooth website performance.

All third-party service providers are required to treat your personal data with strict confidentiality and process it solely for the services they provide to us.

4. Cookies & Tracking Technologies

We use cookies and similar browser tracking tools to:

• Keep track of items added to your WooCommerce shopping cart.

• Remember user preferences for future visits.

• Analyze aggregate traffic patterns to improve site functionality.

You can manage or disable cookies through your browser settings. However, disabling essential WooCommerce cookies may prevent certain site features (such as checkout) from functioning properly.

5. Data Retention & Security

We implement appropriate administrative, technical, and physical security measures to protect your personal data against unauthorized access, loss, or alteration. We retain customer transaction records for as long as necessary to fulfill legal, tax, accounting, and customer service obligations.

6. Your Data Rights

Depending on your jurisdiction, you have the right to:

• Access & Request: Request a copy of the personal data we hold about you.

• Correction: Ask us to update or correct inaccurate personal details.

• Deletion: Request that we erase your personal data from our systems (except where retention is required by law or necessary for order resolution).

• Opt-Out: Unsubscribe from promotional email lists at any time using the link provided at the bottom of our newsletters.

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our support team:

• Brand / Company: Oxycom

• Website: https://oxycom.ae

• WhatsApp Support: +971 52 723 3455

• Email: Oxycomae@gmail.com

• Business Hours: Monday – Friday | 9:00 AM – 7:00 PM (GST)