📜 Oxycom — Return & Refund Policy

At Oxycom, we take immense pride in the quality and craftsmanship of our architectural and decorative lighting products. We want you to be completely satisfied with your purchase. If you need to return or exchange an item, our policy below outlines the simple process.

⏱️ 1. Return Window

• You may request a return or exchange within 7 days from the date of delivery.

• To be eligible for a return, the item must be unused, uninstalled, and in its original condition.

• It must be returned in its original packaging, including all factory boxes, protective foam, crystals, hardware, and instruction manuals.

⚠️ Important Note on Installation: Once a light fixture or chandelier has been wired, installed, or altered in any way, it is no longer eligible for a standard return due to safety regulations.

📦 2. Damaged or Defective Items upon Delivery (Fragile Inspection)

Lighting fixtures and glass components are delicate. We strongly advise inspecting your package immediately upon delivery.

• Reporting Timeframe: Any shipping damage, missing parts, or glass breakage must be reported to us within 48 hours of delivery.

• How to Claim:

  1. Take clear photos/videos of the damaged item and the external shipping box.

  2. Send the details along with your Order Number via WhatsApp at +971 52 723 3455 or email us at Oxycomae@gmail.com.

• Resolution: We will provide a replacement part (e.g., replacement crystal pod or shade) or issue a complete product exchange at zero additional cost to you.

🚚 3. Return Shipping & Pickup (UAE)

• Defective / Wrong Item Received: Oxycom will cover 100% of the return shipping and pickup fees.

• Change of Mind / Standard Returns: If you are returning an item simply because you changed your mind or ordered the wrong size:

  • The customer is responsible for the courier return shipping fee (or a standard courier pickup fee of AED 25–30 within the UAE).

  • Original shipping fees (if any) are non-refundable.

💳 4. Refund Process

Once your returned item is received at our facility and inspected by our quality control team:

• Approval: We will notify you via email/WhatsApp regarding the approval or rejection of your refund based on item condition.

• Credit Card / Online Payments: Approved refunds will be processed back to your original payment method within 5 to 10 business days (depending on your bank’s processing times).

• Cash on Delivery (COD) Orders: For orders paid via COD, refunds will be issued as Oxycom Store Credit or transferred via direct UAE bank transfer / digital wallet.

🚫 Non-Returnable Items

The following items cannot be returned or refunded:

• Items marked as Final Sale or Clearance.

• Custom-built or specially modified lighting fixtures.

• Products returned without original packaging or missing hardware/crystals.

📩 How to Initiate a Return

To start a return, please contact our support team with your order details:

• WhatsApp Support: +971 52 723 3455

• Email: Oxycomae@gmail.com

• Store Hours: Monday – Saturday | 10:00 AM – 10:00 PM